Mission Possible Program Featured in Member Loyalty Group Whitepaper

September 23, 2013 08:40 by Dana Peters

I have some exciting news to share about our Learning Expert, Rebecca Doepke.

One of the client projects she has been involved in over the past few years was featured in a white paper published by the Member Loyalty Group.

Working hand and hand with Educator’s Credit Union Rebecca designed, developed and delivered a training and on-the-job coaching program called Mission Possible. The objective of Mission Possible was to improve service scores and increase sales (share of wallet) for the credit union. As you will read, it has been quite successful.

The following is the link to the white paper. There is a lot here. You are welcome to read this cover to cover but the good parts are on pages 5 through 10. There you will find a description of the credit union’s challenge, the solution that Rebecca helped implement (Mission Possible) and the results that were obtained.

Whitepaper Link

Congratulations, Rebecca!

Tags: ,

Customer Expereince | Customer Service | Rebecca Doepke | Sales

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