Planning for the Unexpected...What’s Your Plan B?

January 10, 2017 10:00 by Dana Peters
The virtual training environment offers individuals the opportunity to connect from wherever they are in the world.  While the convenience is great for everyone involved, as the Producer of the session it’s important to take the necessary precautions to ensure success, no matter what happens. This means having a backup plan, and sometimes a backup plan for your backup plan. While there are always necessary exceptions, we recommend you produce your sessions from the same controlled environment whenever possible. This environment will not only allow you to prepare for the unexpected and have the necessary contingency plans in place; you will also feel the most comfortable and prepared in a familiar environment. Typically, our Producers have a designated office or conference room where they work from. This is a space they personalize to how they work most efficiently and effectively. When thinking about contingency plans, it’s important to first determine what equipment enables you to best produce your virtual training session and then think about your potential backup plans for each potential point of failure.  Our Producers have several contingency plans in place in case of emergencies like inclement weather, technology failure, or other unforeseen circumstances. We recommend accessing online virtual training sessions from a reliable Ethernet connection and using a landline telephone. From our experience, these connections tend to be more reliable than their wireless counterparts. Our Producers are able to then use additional mobile devices, wireless Internet connections, UPS, and secondary laptops as backup resources for the various points of failure. Be aware of the circumstances surrounding inclement weather in your facility. If you lose power, is there a generator that will kick on? Do you have a UPS in place? Will you be forced to find your own power source? We recommend keeping backup laptops charged, and having a wireless hotspot available. For extreme cases, we recommend having a secondary location you can go to, just in case. This may sound over-the-top, but as we mentioned, the virtual learning environment allows individuals from all over the world to come together online at the same time. That means individuals in all different time zones, dealing with different technology, equipment, and weather patterns are relying on you to produce a successful session, no matter what. Ensuring your contingency plans are in place will undoubtedly help you do that. What backup plans do you have mapped out for your virtual sessions?  

Supporting Sessions Around the World: Mondo offers Producer Services in Portuguese

December 6, 2016 10:00 by Dana Peters
Mondo Learning Solutions has once again expanded our global services by adding Natalia Melo to our learning expert team. Natalia will provide Producer Services in Portuguese for our global clients. While many of our global clients require their employees to communicate in English, Mondo Learning has discovered the act of learning new skills while also translating a language can hinder a participant’s ability to learn. By offering Producer Services in native languages, like Portuguese, this allows us to further meet the virtual classroom support needs of our global clients. As a side note, we also globally support sessions in Spanish, German, and Chinese. As always, eliminating the language obstacle can improve comprehension, and allow participants to feel more comfortable and confident participating in group discussions and exercises. In their native language, participants can fully understand examples, scenarios, case studies, and the exercises utilized in a virtual session. Additionally, when sessions are delivered in a native tongue, learners are more likely to walk away meeting the intended learning objectives of the course and the desired application of new skills back on the job. Natalia Melo is an experienced professional. She has worked as an educator in both English and Portuguese, and has also worked as a business development analyst and a translator. She earned her degree in publishing, advertising, and marketing and takes a collaborative approach to each project. Natalia is well versed in Microsoft Office, Adobe Illustrator, and Photoshop. She currently resides in Brazil, but has also worked as an English teacher throughout South Africa and New Zealand. Our clients do business all over the world. Our ability to serve them sufficiently remains our number one priority. As our clients continue to grow, Mondo Learning Solutions is committed to growing with them which means adding additional language services to better meet the training and development needs of our clients.

Supporting Sessions Around the World: Mondo offers Producer Services in German

October 25, 2016 10:00 by Dana Peters
Mondo Learning Solutions has once again expanded our Producer Services to include German delivery options for our clients. With the expansion, we welcome Christoph Stadler to our team as a learning expert. This expanded language capability, along with our ability to deliver services in Spanish, Portuguese, and Chinese, in addition to English, will allow us to further meet the virtual classroom support needs of our global clients. Many of our global clients require their employees to communicate in English as part of their job requirements. However, the process of learning new content, while also being in “language translation mode” adds an additional layer of complexity to the learning process. We have found eliminating the language obstacle can improve comprehension, and allow participants to feel more comfortable and confident participating in group discussions and exercises. In their native language, participants can fully understand examples, scenarios, case studies, and the exercises utilized in a virtual session. When sessions are delivered in a native tongue, learners are more likely to walk away meeting the intended learning objectives of the course and the desired application of new skills back on the job. Christoph Stadler is an experienced project manager, and consultant specializing in communications and branding. He has had experience working with clients at all levels from multi-national companies to startups. He is fluent in German, French, and English with an extensive business and technical background. He has founded three companies and has more than 20 years experience in corporate communications, digital content creation, and graphic design. Stadler has proven himself to be enthusiastic, self-motivated and an efficient team leader. We’re very pleased to welcome him to our team. The convenience of virtual instructor-led training programs brings participants together from all over the world. Many of whom, consider English their second language. By expanding our services to include additional languages, we better support our clients’ growing demand to provide participants with more convenient, effective, and efficient ways to complete their training and development requirements.

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Learning | Producer | Virtual Instructor-Led Training

Prepping Your Virtual Facilitator in Ten Minutes or Less

August 23, 2016 10:00 by Dana Peters
If you are a dedicated reader of our blog, you already know how important I feel the preparation process, specifically the dress rehearsal, is to successful virtual learning programs. Ideally, it’s best to organize a meeting with all involved parties a week or so prior to the first session to run through the material and discuss any questions, as well as identify potential trouble spots for mix-ups or errors. But what if this preparation meeting can’t take place? Often the answer is to meet 30 to 45 minutes immediately before the session to address any last minute questions, confirm plans, and clarify responsibilities. While not ideal, and somewhat risky, this can be an alternative when schedules are tight. But what do you do when your virtual facilitator arrives late for this “just in time” prep session? What if you only have 10 minutes?Being prepared for these last minute situations can help you, as the producer, quickly and easily navigate this scenario, AND keep the virtual learning session on track. The important thing to remember is to stay calm, positive, and supportive. Chances are the late facilitator knows when they should have arrived, and may be feeling a little stressed. Be prepared with a list of the most important things they should be aware of before the session gets underway. This should be a short, five to ten point list that can quickly be discussed. You can prepare this ahead of time, but order of importance should also be considered in case you run out of time to review before the session is scheduled to begin. I’ve included a few suggestions in this post, but it’s important to tailor the list to your session, your virtual platform, and the facilitator’s familiarity with the technology and the presentation.Most importantly, give them the quick tutorial on the most critical tools they will need to facilitate the session and communicate effectively with the participants (and you). Secondly, address any complex or potential challenging segments in the session plan that might interrupt the flow of the session. These can include the specific execution of an activity or exercise, sharing of documents, polls, or broadcasting videos. This may also include the format for how you will begin and end the session. Finally, it will be important to communicate roles. Take a moment to quickly describe for them what they should be focused on, and what your role is, as the producer, in support of them and the participants.  Clearly defining these roles will help alleviate any confusion or conversation collisions throughout the session. Again, the important thing to remember is to stay calm in the moment, be reassuring, positive, and be prepared for the unexpected in advance of the session. Has this happened to you?  What worked for you in a last minute emergency?

The Producer Checklist: Another Key to Success in the Virtual Classroom

July 13, 2016 10:00 by Dana Peters
Depending on your perspective, multi-tasking can be viewed as either a positive, productive activity or a negative, sometimes distracting one. For our Virtual Producers, their ability to keep their eyes on several things at one time is a necessity. Helping them be prepared to technically support that classroom of “spinning plates” is where a solid Producer Checklist comes into play. We never run a session without one. The checklist is a critical tool for Virtual Producers to remain focused on what needs to be accomplished, create more accurate and predictable results, and meet every little detail of each unique session for our clients. We’d like to share with you an example of a Producer Checklist, which you may find useful for your virtual learning session. As you can see, our Producer Checklist includes the basic session information at the top, which eliminates any confusion on delivery. We’ve also broken the checklist into sections: Pre-Session, During Session, and Post-Session to make it as easy as possible to follow. In addition to including the pre-session, during session and post-session duties for your Producer, it’s a good idea to also include emergency contact information for session instructors and key contacts like content organizers, platform technical support, and session administrators. It’s impossible to predict, but mistakes happen; technology happens, or rather sometimes doesn’t. Having the necessary contact information easily available for your Producer is helpful in case pre-work documents are missing, the wrong link was sent to participants or the technology simply isn’t working. It’s also a good idea to include any reminders or session notes for your Producer. These may include unique post-session communication requirements, timing information, or something similar. Our hope is that this checklist will provide you a starting point for your virtual sessions. Our continued work with clients has garnered several general components for each section that we regularly adapt and change as it suits our clients; you should feel free to customize these components as well. For more information on the role of a Virtual Producer, check out our post: The Role of the Virtual Learning Session Producer. How have you’ve used this Producer Checklist, or something similar, in your work?  

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Practice | Producer | Tools