Happy Birthday Mondo Learning Solutions!

January 25, 2017 10:00 by Dana Peters
Mondo Learning Solutions is celebrating six years in business today! Our small business became officially registered with the state of Wisconsin on January 25, 2011, and we couldn’t be more proud of the work we’ve accomplished since then. In six years, we’ve worked with some amazing clients, many who have been with us since the very beginning, and still more who hire us for ongoing services as our company continues to grow. Repeat and referral business has been instrumental in the success of our company, and speaks volumes to the quality services we set out to provide from day one. As you may well know, our purpose is to help our clients plan, design, and deliver groundbreaking online learning training and events. Over time, we’ve grown our company to one that provides services, consulting, and professional development opportunities, solely focused on the virtual learning space. As I reflect on our history I am amazed at what has been accomplished: We have developed a consulting approach that focuses on four components to success in the virtual learning, presentation, and meeting space. In 2016, we supported more than 500 virtual learning sessions. Since inception we have been involved in the design and implementation of nearly 50 virtual learning courses around the world. We’ve grown our expertise in several platforms including Adobe Connect, WebEx, GoToTraining, Blackboard Collaborate, and Zoom. In addition to English, we have the ability to deliver services and facilitate sessions in Chinese, Portuguese, Spanish, and German. I left the corporate world, and made the decision to start this business in August 2010. Today, the Mondo Learning Solutions family now consists of over 15 learning experts and consultants. Ten are based here in the United States, one in Germany, one in Brazil, and one in China. We are a small but mighty family, and we plan to continue to grow and expand to meet the needs of our global clients as necessary. Celebrating six years in business has given us time to reflect on the things we’ve accomplished as a company.  The path may not be exactly as we envisioned, but it has truly been a fantastic ride. Cheers to six years in business! Thank you to all our clients and readers. Here’s to many more successful years.

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Learning | Presentation | Training

Happy Holidays

December 13, 2016 10:00 by Dana Peters
For me, this time of year is always a time of reflection. In between the long lines at the store, the frantic last minute attempt to find the perfect gift, and the holiday baking, I find myself really examining my year. Was I the person I truly wanted to be? Did I reflect that in my work and my personal life? Could I do better? As a business owner, a mother, a wife, and the matriarch of my family unit, I try to unplug, hit refresh, and examine my approach to life as we enter the New Year. In recent years some of our family goals have centered on becoming better stewards in our community. Last year, my family decided we wanted to waste less food, be better recyclers, and be more conscious of how we give back to our community.  What seemed like simple goals has evolved into a new lifestyle for us, and for me a new passion for the work being done by a local food pantry. Working toward these family goals has not only been rewarding, but it has been an opportunity for us to talk about issues impacting our community and a great excuse to spend time together. This year, we encourage you to do the same. I encourage you to find something that matters to you; think about how you could make a difference, and what you want to do in 2017.  For me, it’s not always about the business. Of course we always have business goals, but there is more to life than work. It’s easy to get caught up in the bustle of the season; and even easier to let the stress of year-end deadlines, conference calls, and last minute meetings take away from the joy this season can bring. Our plan now is to enjoy this holiday season, and we encourage you to do the same. Reflect, relax, and unwind. Start fresh in the New Year. Happy Holidays from our team to yours, and best wishes on a successful 2017!

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Mission Possible Program Featured in Member Loyalty Group Whitepaper

September 23, 2013 08:40 by Dana Peters
I have some exciting news to share about our Learning Expert, Rebecca Doepke. One of the client projects she has been involved in over the past few years was featured in a white paper published by the Member Loyalty Group. Working hand and hand with Educator’s Credit Union Rebecca designed, developed and delivered a training and on-the-job coaching program called Mission Possible. The objective of Mission Possible was to improve service scores and increase sales (share of wallet) for the credit union. As you will read, it has been quite successful. The following is the link to the white paper. There is a lot here. You are welcome to read this cover to cover but the good parts are on pages 5 through 10. There you will find a description of the credit union’s challenge, the solution that Rebecca helped implement (Mission Possible) and the results that were obtained. Whitepaper Link Congratulations, Rebecca!

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Customer Expereince | Customer Service | Rebecca Doepke | Sales

Their Service Is Amazing, but Why?

February 11, 2013 15:37 by Dana Peters
I was accused last week of being a “Connoisseur of Customer Service”. I think it was a nice way to tell me that I am a bit of a snob when it comes to my personal customer service expectations. With this accusation I looked up the definition of connoisseur. According to Merriam-Webster it means:

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Business Issues | Customer Expereince | Customer Service