Counting My Blessings

November 15, 2016 10:00 by Dana Peters
Where has the time gone? The holiday season is right around the corner, and before we know it, we will all be staring down the barrel of a brand new 2017. Mondo Learning Solutions is nearing our sixth anniversary in business, and like so many others, I find myself reflecting this holiday season on everything I have to be thankful for.First and foremost, I am thankful for our loyal clients; both for the work they give us and for the referrals they send our way. Our business would be nothing without them, and we look forward to continuing to serve their needs. Secondly, I am thankful for the Mondo team. Without our team of virtual producers, facilitators, instructional designers, virtual platform experts, writers, and assistants, all of whom also wear multiple hats, we wouldn’t be able to provide the level of service our clients have come to expect. I’ve come to realize that running a small business definitely takes a village. Days often start early and end late and while we do our best to maintain regular office hours, we all know that doesn’t always happen. I’m thankful for the love and support of my husband and my three daughters, all of whom have tirelessly supported me and encouraged me on this journey, and who have also fallen victim to the occasional, “I just have one more call to make….” statement. Along those same lines, I’m thankful for morning cups of coffee that often get me through back to back meetings, and cocktails on my patio in the evening after a successful day. I’m thankful my business has allowed me to cut my commute time to zero, and that the construction on my block has finally ended. You don’t realize how loud construction is until you work in the virtual space and are forced to try and avoid the deluge of noise.  My gratefulness extends beyond my core team as well. I am thankful for virtual learning partners like my friends and colleagues at Turpin Communication in Chicago and my fellow Board members with the Southeastern Wisconsin Chapter of the Association for Talent Development (SEWI-ATD). Both regularly share advice, expertise, and provide perspective for me in my daily work. I am thankful for the ability to work virtually with individuals all over the world. I have learned so much, broadened my experiences and my knowledge, and have made friends I wouldn’t have had the opportunity to make otherwise. Lastly, I am thankful for you, the readers of our blog. Perhaps without knowing it, you also drive growth in our business, provide perspective, and increase our learning and communication skills with your questions and comments. The end of the year is a busy time for everyone. We’re all scrambling, trying to meet deadlines, and set up client meetings before the craziness of the holidays actually takes hold. But, as I sit here, peering out from under the stack of paperwork on my desk, I realize I am truly blessed. What are you thankful for? 

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Turpin Communication | Virtual Learning

Their Service Is Amazing, but Why?

February 11, 2013 15:37 by Dana Peters
I was accused last week of being a “Connoisseur of Customer Service”. I think it was a nice way to tell me that I am a bit of a snob when it comes to my personal customer service expectations. With this accusation I looked up the definition of connoisseur. According to Merriam-Webster it means:

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Business Issues | Customer Expereince | Customer Service