Engaging Learners Through Text Messages?

October 16, 2013 15:23 by Dana Peters
We have a new principal at my daughter’s high school. As you can imagine, change is in the air. One initiative has caught my attention: the principal directly communicating via text with the entire high school community. This has engaged me wit... [More]

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eLearning | Learning | Learning Trends

Customer Experience Training Program Activity: Send Them Shopping?

October 1, 2013 12:09 by Dana Peters
When you think about designing, developing, and delivering a Customer Experience training program, you probably don’t picture your participants spending a few of those precious training hours out shopping at the mall. We would call that playing... [More]

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Customer Expereince | Customer Service | Rebecca Doepke | Sales | Training