Nurturing New Client Relationships: Observations and Ideas

March 27, 2013 12:20 by Rebecca Doepke
A colleague of mine is a small business owner and she is amazing at developing deep, long lasting relationships with her clients. We were talking about her recent experience at a bank. Since I consult with several banks and credit unions on their sales and service programs, she thought I might be interested in her observations. I was and I thought you might be too. [More]

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Customer Expereince | Sales

Do Your New Employees Experience “Sink or Swim”?

March 19, 2013 15:05 by Dana Peters
A family friend recently started a new job for a large global company here in Milwaukee. Her first two weeks of formal orientation at headquarters were meticulously planned with a solid blend of learning experiences, open discussions, social opportunities, and knowledge exchanges. She was completely jazzed and inspired. [More]

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Learning | Onboarding | Training

When Does Virtual Instructor-Led Training (VILT) Make Sense?

March 8, 2013 14:01 by Dana Peters
In a previous post, I shared some thoughts about when eLearning is a possible option for delivering training. In that post, I defined the term eLearning to mean self-directed online training modules that the learner takes independently at any time. [More]

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eLearning | Virtual Instructor-Led Training | Virtual Learning