Presentation Baggage Causes Barriers to Learning

February 28, 2013 11:43 by Greg Owen-Boger
Recently I had a lively phone call with a potential client. It was clear that he had done his homework and had some pretty tough questions for me and the other presentation skills training vendors he was looking at. [More]

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Presentation Skills | Turpin Communication

Can Computers Give You the Practice You Need?

February 19, 2013 09:01 by Beverly Feldt
Provocative stuff from Dan Goleman’s book Working with Emotional Intelligence:

Computer-aided instruction, a current vogue in training, has limits when it comes to offering practice for emotional competence. ...computer-aided techniques are generally better suited for training in technical skills than for developing personal and interpersonal capabilities. [More]

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Learning | Practice | Training | Workplace Interactors

Their Service Is Amazing, but Why?

February 11, 2013 15:37 by Dana Peters
I was accused last week of being a “Connoisseur of Customer Service”. I think it was a nice way to tell me that I am a bit of a snob when it comes to my personal customer service expectations. With this accusation I looked up the definition of connoisseur. According to Merriam-Webster it means:

[More]

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Business Issues | Customer Expereince | Customer Service

My First "On-Camera" Experience

February 6, 2013 09:51 by Dana Peters
I am always looking for effective ways to communicate who we are and what we do to potential and existing clients. Last year, after the launch of our most recent addition of our website, it became clear to me that incorporating video into our site would allow me to give our message another dimension that is just not possible in words and images alone. [More]

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eLearning | Turpin Communication | Video Production

Engaging Learners in the “Orderly Conversation”

February 6, 2013 08:47 by Dana Peters
For those of you attending Greg Owen-Boger’s session at the Middle Tennessee Chapter of ASTD’s Day of Learning on February 21, here is the complete session overview. We hope to see you there! [More]

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Events | Train the Trainer | Turpin Communication