May 23, 2013 13:37
by Dana Peters
Well here we are; the last post in my four part series. If you have been following along, you already know this series was inspired by a recent phone conversation with a colleague in which we talked through several questions she had as she approached her upcoming Virtual Instructor-Led Training (VILT) program implementation project.
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May 9, 2013 11:39
by Dana Peters
If you have been following this blog, you are probably aware I am in the midst of 4 part series addressing a set of questions that came from a recent phone conversation with a colleague. The objective of her questions was to support her planning efforts as she was deciding how to proceed with implementing Virtual Instructor-Led Training (VILT) in her organization.
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April 23, 2013 17:48
by Dana Peters
This post is a continuation of my last post, the second in a 4 part series. You may recall, I shared a set of questions a colleague requested input on as she was deciding how to proceed with implementing Virtual Instructor-Led Training (VILT) in her organization. Our conversation is the inspiration for this series of posts as her questions are not uncommon and I thought you might find value in what was shared.
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April 12, 2013 14:04
by Dana Peters
I had a call last week with the Director of Learning and Development of a mid-sized organization. Though familiar with her company from a previous project, she started the conversation reminding me that the majority of their training is currently offered in the traditional, face to face, classroom. She explained the time has come to leverage virtual instructor-led training (VILT) to offer more to her learners, meet the requirements of her stakeholders, and keep the budget in check.
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March 27, 2013 12:20
by Rebecca Doepke
A colleague of mine is a small business owner and she is amazing at developing deep, long lasting relationships with her clients. We were talking about her recent experience at a bank. Since I consult with several banks and credit unions on their sales and service programs, she thought I might be interested in her observations. I was and I thought you might be too.
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March 19, 2013 15:05
by Dana Peters
A family friend recently started a new job for a large global company here in Milwaukee. Her first two weeks of formal orientation at headquarters were meticulously planned with a solid blend of learning experiences, open discussions, social opportunities, and knowledge exchanges. She was completely jazzed and inspired.
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March 8, 2013 14:01
by Dana Peters
In a previous post, I shared some thoughts about when eLearning is a possible option for delivering training. In that post, I defined the term eLearning to mean self-directed online training modules that the learner takes independently at any time.
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February 28, 2013 11:43
by Greg Owen-Boger
Recently I had a lively phone call with a potential client. It was clear that he had done his homework and had some pretty tough questions for me and the other presentation skills training vendors he was looking at.
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February 19, 2013 09:01
by Beverly Feldt
Provocative stuff from Dan Goleman’s book Working with Emotional Intelligence:
Computer-aided instruction, a current vogue in training, has limits when it comes to offering practice for emotional competence. ...computer-aided techniques are generally better suited for training in technical skills than for developing personal and interpersonal capabilities.
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February 11, 2013 15:37
by Dana Peters
I was accused last week of being a “Connoisseur of Customer Service”. I think it was a nice way to tell me that I am a bit of a snob when it comes to my personal customer service expectations. With this accusation I looked up the definition of connoisseur. According to Merriam-Webster it means:
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