How Do We Want to Be Perceived?

June 14, 2013 10:35 by Dana Peters
I was on the road earlier this week with Greg Owen-Boger from Turpin Communication. Turpin is one of my Learning Partners and we were in Appleton, WI, for the Northeast Wisconsin Chapter of the American Society of Training & Development’s monthly program. The chapter goes by NEW ASTD for short. [More]

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Learning Trends | Train the Trainer | Turpin Communication

Getting Your Arms Around Virtual Instructor-Led Training (4 of 4)

May 23, 2013 13:37 by Dana Peters
Well here we are; the last post in my four part series. If you have been following along, you already know this series was inspired by a recent phone conversation with a colleague in which we talked through several questions she had as she approached her upcoming Virtual Instructor-Led Training (VILT) program implementation project. [More]

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eLearning | Online Learning | Virtual Instructor-Led Training | Virtual Learning

Getting Your Arms Around Virtual Instructor-Led Training (3 of 4)

May 9, 2013 11:39 by Dana Peters
If you have been following this blog, you are probably aware I am in the midst of 4 part series addressing a set of questions that came from a recent phone conversation with a colleague. The objective of her questions was to support her planning efforts as she was deciding how to proceed with implementing Virtual Instructor-Led Training (VILT) in her organization. [More]

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eLearning | Online Learning | Virtual Instructor-Led Training | Virtual Learning

Getting Your Arms Around Virtual Instructor-Led Training (2 of 4)

April 23, 2013 17:48 by Dana Peters
This post is a continuation of my last post, the second in a 4 part series. You may recall, I shared a set of questions a colleague requested input on as she was deciding how to proceed with implementing Virtual Instructor-Led Training (VILT) in her organization. Our conversation is the inspiration for this series of posts as her questions are not uncommon and I thought you might find value in what was shared. [More]

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eLearning | Online Learning | Virtual Instructor-Led Training | Virtual Learning

Getting Your Arms Around Virtual Instructor-Led Training

April 12, 2013 14:04 by Dana Peters
I had a call last week with the Director of Learning and Development of a mid-sized organization. Though familiar with her company from a previous project, she started the conversation reminding me that the majority of their training is currently offered in the traditional, face to face, classroom. She explained the time has come to leverage virtual instructor-led training (VILT) to offer more to her learners, meet the requirements of her stakeholders, and keep the budget in check. [More]

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eLearning | Online Learning | Virtual Instructor-Led Training | Virtual Learning

Nurturing New Client Relationships: Observations and Ideas

March 27, 2013 12:20 by Rebecca Doepke
A colleague of mine is a small business owner and she is amazing at developing deep, long lasting relationships with her clients. We were talking about her recent experience at a bank. Since I consult with several banks and credit unions on their sales and service programs, she thought I might be interested in her observations. I was and I thought you might be too. [More]

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Customer Expereince | Sales

Do Your New Employees Experience “Sink or Swim”?

March 19, 2013 15:05 by Dana Peters
A family friend recently started a new job for a large global company here in Milwaukee. Her first two weeks of formal orientation at headquarters were meticulously planned with a solid blend of learning experiences, open discussions, social opportunities, and knowledge exchanges. She was completely jazzed and inspired. [More]

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Learning | Onboarding | Training

When Does Virtual Instructor-Led Training (VILT) Make Sense?

March 8, 2013 14:01 by Dana Peters
In a previous post, I shared some thoughts about when eLearning is a possible option for delivering training. In that post, I defined the term eLearning to mean self-directed online training modules that the learner takes independently at any time. [More]

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eLearning | Virtual Instructor-Led Training | Virtual Learning

Presentation Baggage Causes Barriers to Learning

February 28, 2013 11:43 by Greg Owen-Boger
Recently I had a lively phone call with a potential client. It was clear that he had done his homework and had some pretty tough questions for me and the other presentation skills training vendors he was looking at. [More]

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Presentation Skills | Turpin Communication

Can Computers Give You the Practice You Need?

February 19, 2013 09:01 by Beverly Feldt
Provocative stuff from Dan Goleman’s book Working with Emotional Intelligence:

Computer-aided instruction, a current vogue in training, has limits when it comes to offering practice for emotional competence. ...computer-aided techniques are generally better suited for training in technical skills than for developing personal and interpersonal capabilities. [More]

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Learning | Practice | Training | Workplace Interactors