Pitfalls of Virtual Classroom Training

March 20, 2014 15:23 by Dana Peters
A few weeks ago, I responded to a post on Chief Learning Officer Magazine’s discussion group on LinkedIn. My comments received several “likes” so I thought our readers here might enjoy this information as well. Here was the posted ... [More]

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eLearning | Virtual Instructor-Led Training | Virtual Learning

Managing Two Simultaneous Audience Groups: In-Person and Remote Attendees

March 14, 2014 12:38 by Greg Owen-Boger
My team and I recently found ourselves in a situation we advise our clients to avoid. It occurs to me that if even WE can’t follow our own advice, how can we expect others to? So, instead of saying “don’t do it,” here’s ... [More]

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Online Learning | Online Meetings | Turpin Communication

The Role of a Virtual Learning Session Producer … Defined

November 11, 2013 14:33 by Dana Peters
Some potential clients, interested in our Virtual Learning Session Producer Services, come to us with a clearly defined set of producer duties and responsibilities they would like to outsource. Others, know they need a second pair of hands to support... [More]

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Online Learning | Virtual Instructor-Led Training | Virtual Learning

Engaging Learners Through Text Messages?

October 16, 2013 15:23 by Dana Peters
We have a new principal at my daughter’s high school. As you can imagine, change is in the air. One initiative has caught my attention: the principal directly communicating via text with the entire high school community. This has engaged me wit... [More]

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eLearning | Learning | Learning Trends

Customer Experience Training Program Activity: Send Them Shopping?

October 1, 2013 12:09 by Dana Peters
When you think about designing, developing, and delivering a Customer Experience training program, you probably don’t picture your participants spending a few of those precious training hours out shopping at the mall. We would call that playing... [More]

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Customer Expereince | Customer Service | Rebecca Doepke | Sales | Training

Mission Possible Program Featured in Member Loyalty Group Whitepaper

September 23, 2013 08:40 by Dana Peters
I have some exciting news to share about our Learning Expert, Rebecca Doepke. One of the client projects she has been involved in over the past few years was featured in a white paper published by the Member Loyalty Group. Working hand and hand wit... [More]

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Customer Expereince | Customer Service | Rebecca Doepke | Sales

Dealing with Presentation Nervousness

July 15, 2013 10:02 by Dana Peters
Nervousness, even for experience presenters, is often part of the territory. It affects people in different ways for different reasons. One of our learning partners, Turpin Communication, specializes in presentation and facilitation skills training. Their VP, Greg Owen-Boger, and I have had several in-depth conversations about dealing with presentation nerves and have contributed the following thoughts in several LinkedIn discussions over the past few years. I thought you might find this information helpful as well. [More]

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Presentation Skills | The Orderly Conversation | Turpin Communication

Without Observation and Reflection Adults Don’t Learn

June 27, 2013 09:17 by Dana Peters
If we are connected through social media, you may have read that I attended Amy Climer’s session last week: “Make it Experiential! Workshop Design and Facilitation Tools for Amazing Trainings”.
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Learning | Training

In the Dark About Lighting? Tips from Our Video for eLearning Expert

June 19, 2013 16:10 by Dana Peters
In working with Greg Owen-Boger from Turpin Communication (one of our Learning Partners), I discovered this little nugget and I wanted to share with you. If you struggle with lighting when producing “talking head” video, this clip is a must see: [More]

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eLearning | Online Learning | Turpin Communication | Video Production

How Do We Want to Be Perceived?

June 14, 2013 10:35 by Dana Peters
I was on the road earlier this week with Greg Owen-Boger from Turpin Communication. Turpin is one of my Learning Partners and we were in Appleton, WI, for the Northeast Wisconsin Chapter of the American Society of Training & Development’s monthly program. The chapter goes by NEW ASTD for short. [More]

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Learning Trends | Train the Trainer | Turpin Communication