Customer Experience Training Program Activity: Send Them Shopping?

October 1, 2013 12:09 by Dana Peters
When you think about designing, developing, and delivering a Customer Experience training program, you probably don’t picture your participants spending a few of those precious training hours out shopping at the mall. We would call that playing... [More]

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Customer Expereince | Customer Service | Rebecca Doepke | Sales | Training

Mission Possible Program Featured in Member Loyalty Group Whitepaper

September 23, 2013 08:40 by Dana Peters
I have some exciting news to share about our Learning Expert, Rebecca Doepke. One of the client projects she has been involved in over the past few years was featured in a white paper published by the Member Loyalty Group. Working hand and hand wit... [More]

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Customer Expereince | Customer Service | Rebecca Doepke | Sales

Dealing with Presentation Nervousness

July 15, 2013 10:02 by Dana Peters
Nervousness, even for experience presenters, is often part of the territory. It affects people in different ways for different reasons. One of our learning partners, Turpin Communication, specializes in presentation and facilitation skills training. Their VP, Greg Owen-Boger, and I have had several in-depth conversations about dealing with presentation nerves and have contributed the following thoughts in several LinkedIn discussions over the past few years. I thought you might find this information helpful as well. [More]

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Presentation Skills | The Orderly Conversation | Turpin Communication

Without Observation and Reflection Adults Don’t Learn

June 27, 2013 09:17 by Dana Peters
If we are connected through social media, you may have read that I attended Amy Climer’s session last week: “Make it Experiential! Workshop Design and Facilitation Tools for Amazing Trainings”.
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Learning | Training

In the Dark About Lighting? Tips from Our Video for eLearning Expert

June 19, 2013 16:10 by Dana Peters
In working with Greg Owen-Boger from Turpin Communication (one of our Learning Partners), I discovered this little nugget and I wanted to share with you. If you struggle with lighting when producing “talking head” video, this clip is a must see: [More]

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eLearning | Online Learning | Turpin Communication | Video Production

How Do We Want to Be Perceived?

June 14, 2013 10:35 by Dana Peters
I was on the road earlier this week with Greg Owen-Boger from Turpin Communication. Turpin is one of my Learning Partners and we were in Appleton, WI, for the Northeast Wisconsin Chapter of the American Society of Training & Development’s monthly program. The chapter goes by NEW ASTD for short. [More]

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Learning Trends | Train the Trainer | Turpin Communication

Getting Your Arms Around Virtual Instructor-Led Training (4 of 4)

May 23, 2013 13:37 by Dana Peters
Well here we are; the last post in my four part series. If you have been following along, you already know this series was inspired by a recent phone conversation with a colleague in which we talked through several questions she had as she approached her upcoming Virtual Instructor-Led Training (VILT) program implementation project. [More]

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eLearning | Online Learning | Virtual Instructor-Led Training | Virtual Learning

Getting Your Arms Around Virtual Instructor-Led Training (3 of 4)

May 9, 2013 11:39 by Dana Peters
If you have been following this blog, you are probably aware I am in the midst of 4 part series addressing a set of questions that came from a recent phone conversation with a colleague. The objective of her questions was to support her planning efforts as she was deciding how to proceed with implementing Virtual Instructor-Led Training (VILT) in her organization. [More]

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eLearning | Online Learning | Virtual Instructor-Led Training | Virtual Learning

Getting Your Arms Around Virtual Instructor-Led Training (2 of 4)

April 23, 2013 17:48 by Dana Peters
This post is a continuation of my last post, the second in a 4 part series. You may recall, I shared a set of questions a colleague requested input on as she was deciding how to proceed with implementing Virtual Instructor-Led Training (VILT) in her organization. Our conversation is the inspiration for this series of posts as her questions are not uncommon and I thought you might find value in what was shared. [More]

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eLearning | Online Learning | Virtual Instructor-Led Training | Virtual Learning

Getting Your Arms Around Virtual Instructor-Led Training

April 12, 2013 14:04 by Dana Peters
I had a call last week with the Director of Learning and Development of a mid-sized organization. Though familiar with her company from a previous project, she started the conversation reminding me that the majority of their training is currently offered in the traditional, face to face, classroom. She explained the time has come to leverage virtual instructor-led training (VILT) to offer more to her learners, meet the requirements of her stakeholders, and keep the budget in check. [More]

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eLearning | Online Learning | Virtual Instructor-Led Training | Virtual Learning